General

General intranet, extranet and portal applications that are applicable to a number of different departments within your organisation. Learn some of the features of these highly configurable, pre-built business ready applications.

Document Management

As a centralised document repository the fully featured SORCE Document Management application provides a secure location for all your organisations documentation. Managing the whole document lifecycle the document management application facilitates collaboration between your employees without jeopardising the integrity of your documents.

Key document management features include:

• Version control of documents to avoid duplication of content
• Built in workflow to manage the approval of key documents
• Rapidly find information with searches on either the document name or inside the content of your documents
• Mandatory read ensures individual staff read your important publications
• Subscription to documents or folders provide instant notification of changes to relevant content
• Capture audit information throughout your documents lifecycle
• Powerful security for individual documents that are accessible only to relevant individuals
• Quickly access relevant documents in a centralised download basket

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Event Manager

Promoting organisational wide events and important company dates is simple with the SORCE Event Manager. Centralising your company calendar through your intranet, extranet or portal creates visibility for these events throughout your organisation; ensuring relevant individuals are kept up-to-date. Within the event manager internal resources, such as the organisations meeting space, can be managed and booked to help eliminate conflicts and maximise their use.  Day, week, month even year calendars can be displayed, delivering immediate awareness of forthcoming events of significance.

Key event manager features include:

• Calendar overview by day, week, month even year ensures that relevant information is conveniently accessible to your employees
• Rooms can be booked at any of your office locations by start and end time ensuring the maximum value is achieved for your organisations shared resources
• The setup of rooms including any lunch or refreshment requirements is delivered directly to facilities management to aid the efficient operation of large premises
• Visibility of events is determined by attendance, department or group ensuring individuals only see events relevant to them
• Integration with Microsoft Outlook provides seamless exchange of information between the two systems
• With integration to the SORCE Absence application, events can be booked around individuals availability helping ensure you secure the resources you need

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Frequently Asked Questions (FAQ)

Delivering a searchable bank of common questions by subject or category, knowledge is retained and can be displayed to relevant groups or departments via pages or applications within the SORCE FAQ application.

Key FAQ features include:

• Quickly solve problems by arranging answers into searchable categories
• Build detailed answers to questions by linking relevant content (images, document pages) to your solution
• Understand your employees problems by linking questions together

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Guide to

Provide your staff with local information on the best hotels, restaurants and taxi firms around your office locations with the SORCE Guide to application.

Key guide to features include:

• Fully searchable location guides provide quick access to relevant information
• Content rating system enables employees to feedback their experiences to others
• Add images and other rich media to each location for a more in depth review of local services

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Helpdesk

Fielding support requests for both IT, Facilities Management and other areas of the business, the SORCE Helpdesk application delivers a platform that manages support requests, assigning them to specific employees or a pool of individuals. Delivered to support internal processes or manage external projects the helpdesk application creates visibility with these requests while helping meet individual service level agreements.

Key helpdesk features include:

• Fully configurable application to enable  it to adapt to your organisations requirements
• Manage all help requests from one simple dashboard providing instant visibility to outstanding issues
• Support requests are categorised, rated for urgency and can be logged across predetermined service level agreements ensuring responses are delivered in a timely manor

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Knowledgebase

Develop a comprehensive knowledgebase of information and answers that users can search, update or add to with the SORCE Knowledgebase application. Providing a centralised collaboration environment that enables your staff to categorise and store important company information, the searchable knowledgebase application ensures the retention of your organisations knowledge.

Key knowledgebase features include:

• Advanced search and categorisation of topics ensures knowledge is located quickly
• Successful resolutions of support issues can be added to the knowledgebase ensuring your organisation’s knowledge is retained

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Wiki

Collaborate and share information and knowledge across your organisation with the SORCE Wiki application. Capturing information about any subject relating to the skills and knowledge of personnel within your organisation, the SORCE Wiki application tracks page changes allowing a full audit trail to be maintained.

Key wiki features include:

• Creating links to any other published content enables contributors to deliver a richer explanation of their topics
• Full modification history of wiki changes is maintained, delivering a clear audit trail of a wiki’s development
• Wiki change approval workflow can be used to regulate the quality of content that is published enabling changes to be signed off before released
• Multiple Wiki templates deliver the ability to tailor department or project specific pages to cater for specific audiences information requirements

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To see how SORCE can help your organisation book a demonstration or visit one of our free test drive events in various locations across the UK.