West London Mental Health Trust (WLMHT) provides a full range of mental health services for children, adults and older people to the London Boroughs of Ealing, Hammersmith and Fulham, and Hounslow as well as specialist and forensic mental health services, including high secure services. The Trust has a large geographical spread, approximately 45 miles from the London Borough of Hammersmith and Fulham to Broadmoor Hospital in Berkshire. It has about 30 significant sites, employs 4,000 members of staff and provides around 1200 patient beds.

Internal communications, team-building and the timely sharing of information are a challenge to the Trust. With a large staff of clinicians, medical professionals, administrative personnel and other workers, the Trust needs to have an efficient and effective means of keeping everyone informed and involved. That is why the Trust has selected a SORCE Intranet solution for communicating, sharing information and improving processes across the Trust.

The Trust evaluated a range of Intranet solutions, including the option of developing it in-house. The Trust’s decision to implement a SORCE solution is based on ease of use, richness of the application portfolio and the SORCE experience of deploying Intranets for customers in all walks of life.

According to Nuala O’Brien, Director of Communications for the Trust, “Internal communications is developing at a fast pace within the trust, but nothing can give us the solution that an intranet can for fast dissemination of information and quick and easy feedback, both of which are key corporate aims”.

Alan Brown, Director of IM&T for the Trust adds, “We expect the SORCE solution to be an instant winner with its comprehensive contacts database (something we currently lack), and its content management and searching facilities. SORCE will give us a more robust audit trail and help us cut through the inevitable bureaucracy and automate our workflows, increasing efficiency and making work life easier for us all.”

John Nicklin, Sales Director at SORCE, commented, “The SORCE intranet is an ideal solution to the communications and collaboration needs of the West London Mental Health Trust is now able to connect employees and roll-out applications that improve the efficiency and effectiveness of their operations. That is exactly what a SORCE Intranet portal is designed to do.”