I recently held my latest Masterclass in Delivering a Successful Intranet in London. I’ve devised this course as a step by step guide to planning an intranet using our concept ‘the Journey’. I always encourage feedback from my attendees to give me a better understanding of their reasons for attending and what they found particularly [...]
I‘ve recently been carrying out stakeholder interviews for an international client with a distributed workforce around the globe. Coordinating stakeholder interviews in a UK based organisation in itself can be challenging, so tackling a global organisation with multiple locations creates a whole new set of issues. I’ve compiled the 5 main points to consider when [...]
It is widely accepted that without governance your intranet is doomed to failure. Occasionally there are exceptions to the rule, but these are typically when a particularly talented individual is leading the intranet and although it’s not called governance, their day to day efforts mimic everything that good governance would deliver. So what is governance [...]
Over the years, I’ve noticed a common trap that many organisations fall into when planning their intranet’s structure and layout. Senior management create a site that they believe fits their users’ needs. They are then left confused as to why their new business tool isn’t being adopted by staff. If you want to create an [...]
I’m currently in the process of guiding one of our new customers through their intranet journey, part of which has involved a card sorting exercise. I tend to do this with a group of employees to help them understand how their intranet content should be structured. When I’m conducting this type of exercise, what really [...]
Make it easier for staff to find information with user journeys
Marketing Co-ordinator
Intranet Consultant
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