I’m currently assisting a client with their stakeholder interviews to ascertain their intranet needs. Whenever I conduct a stakeholder interview, it’s not just a set of questions that I prepare in advance. Based on prior experiences, I thought I’d share my thoughts on what other factors I take into consideration. Who should you select to [...]
I was recently asked if I could offer some advice about rolling out a global intranet. One thing I’ve observed over the years is that the most successful intranets always take their users’ needs into consideration. I believe this should always be the case irrespective of whether your organisation consists of one single office or [...]
Black hat reversal is a concept that we have developed from Edward De Bono’s theory of six thinking hats. We have adapted his approach to help identify and solve business problems that can be solved with an intranet. De Bono’s theory of the six thinking hats looks at the six different ways of assessing a [...]
A killer opportunity identifies a business critical function that could be made more efficient using your intranet. Developing your killer opportunities into intranet applications can automate processes, centralise information and provide self service for employees. Placing these essential functions on your intranet will also encourage user adoption of your intranet. Killer opportunities fulfil business needs [...]
User journeys look at the actions people take when performing tasks whether it is online or offline. By observing the way that employees access information you get a better understanding of the ways in which an intranet can improve their productivity. When you see firsthand how your employees search for information you can create an [...]
A good taxonomy will help you find intranet content with ease
Strategic Consulting Director
User Experience Architect
Intranet Consultant