A common issue for intranet managers is how to keep their audience engaged with relevant information about their working environment. When staff are faced with a lot of information it can prove difficult for them to find the content that’s most valuable to them. One powerful bit of new functionality we’ve just launched to our [...]
Every time sites like Facebook or Google introduce something new, legions of people get emotional about it. All the angry fist pumping is causing a scenario where creators are scared to change things or make new things. Consider for a moment the financial impact around small changes to little things like Google search link colours, [...]
In my experience you can have a great intranet with plenty of useful and relevant information but if your staff struggle to find what they need it’s virtually useless. Something that clients often ask me is how they can help their staff to find intranet content. After all, one of the reasons for having an [...]
A user journey tests how easy your site structure is to navigate. Using a persona to take a user journey will enable you to assess how easily relevant information is located. A persona is a representation of one or several job roles to reflect the needs of a typical intranet user. The purpose of the [...]
Eye tracking is a usability test which uses software to track eye movements across a page. The purpose of this test is to assess how your users interact with the site. The benefits of using eye tracking are that it enables you to see the site through your users’ eyes. Eye tracking enables you to [...]
Marketing Manager
Intranet Consultant
User Experience Architect