Shoreline Housing Partnership is a registered provider of affordable housing. They are a non-profit making association who manage 7,900 homes in North East Lincolnshire. Shoreline is independently regulated by the Homes and Communities Agency (HSA), ensuring they adhere to strict performance guidelines.

The Challenge

With an organisation of over 300 employees, Shoreline’s existing intranet was unable to cope with tasks such as providing up to date contact information on individual employees.

Shoreline is actively involved in the local community and wanted an efficient means of communicating its activities to
staff.

It was also deemed necessary that in order to improve cohesion across the group, a newly branded intranet should
be introduced.

Selection Process

The key requirements for a new intranet needed to be:-

• A cost effective solution
• Capable of streamlining existing paper based processes
• An accessible and user friendly resource
• The primary channel for all internal communications

Having looked at the various options, Shoreline decided to implement a new intranet and so proceeded to look at the
internet providers on the market.

The Solution

After careful consideration, Shoreline selected SORCE as their intranet solution of choice for the following reasons:-

• Adaptability of applications
• Longevity of the product
• In house skills
• Experience in the the housing sector

The quality and number of applications that SORCE had to offer was impressive. The product offered numerous “out
of the box” applications. SORCE also offered the flexibility to tailor existing applications specifically to Shoreline’s individual business needs. This meant that current as well as future business requirements could be met. Shoreline was impressed by the personal service and professionalism of the staff they encountered at SORCE. Another appealing factor for Shoreline was having the opportunity to draw on SORCE’s experience in the housing and other industry sectors.

The Result

After listening to the requirements of staff, a new intranet named “The Wire” was created. The general consensus was
that “The Wire” best described the vibrancy of the company’s culture.

Steve Neul, IT and Customer Services Manager Shoreline at said,
“Staff have found the new intranet very beneficial, the contacts application in particular has meant colleagues can
easily get in touch with each other. Staff now have the ability to update personal information themselves, making it easier to keep employee information current and up to date.”

With an intranet that is easy for staff to add content to, “The Wire” intranet now has a steady stream of stories informing staff of Shoreline’s activities in the local community. This has both improved communications across the group and helped to raise staff morale.

Shoreline plan to develop their intranet further with more self service functionality to continue increasing efficiency across the group.